Booking and Scheduling
As a Customer can I request an urgent service?
Last Updated: November 27, 2025Yes. Customers can request urgent services at any time. We automatically prioritise high-risk or time-sensitive situations, including suspected gas leaks, faulty or continuously beeping smoke alarms, sparking power points, or appliances that may present an immediate safety hazard. If your pilot light has gone out, a smoke alarm is malfunctioning, or you require an urgent...
How do I book a compliance service?
Last Updated: November 27, 2025You can book a compliance service quickly and easily using our online booking portal, which allows you to submit property details and select the service you need. Real estate agencies and property managers can also send work orders directly to our team via email. Once we receive the request, we take care of the scheduling...
How do I reschedule or cancel a service booking?
Last Updated: November 27, 2025You can contact our friendly customer service team for assistance. Call us on 1300 793 217 or email bookings@rentalsafetyinspections.com.au, and we will promptly help you reschedule or cancel your booking. Our team will also liaise with tenants if necessary, ensuring any changes are communicated clearly and efficiently. We aim to make the process stress-free and...
Do tenants need to be home when an inspection takes place?
Last Updated: November 27, 2025Tenants are not required to be present during the scheduled inspection, provided that access to the property has been properly arranged in advance with the property manager or landlord. Our licensed technicians are fully equipped and trained to conduct the inspection safely, professionally, and with minimal disruption, even in your absence. Upon completion, you will...