Payment and Administration
How do you handle feedback or complaints?
Last Updated: November 27, 2025We take all feedback and complaints seriously and are committed to resolving issues quickly, fairly, and professionally. If you have a concern about a service, inspection, or any aspect of our work, you can submit it via phone or email. Our management team carefully reviews each submission and investigates the matter thoroughly. We aim to...
How Much Do Safety Checks Cost?
Last Updated: November 27, 2025Our pricing for safety checks is designed to be transparent, upfront, and easy to understand. We provide clear, fixed prices for individual services, including: For landlords and property managers who require multiple services at once, we also offer bundled packages, which combine smoke alarm, gas, and electrical inspections. Bundles provide added convenience, streamlined scheduling, and...
How soon will I receive my compliance reports?
Last Updated: November 27, 2025Compliance reports are issued promptly, typically within 1–2 business days after the inspection has been completed. Each report provides a detailed summary of the property’s compliance status, including any safety issues or maintenance concerns identified during the inspection. If any faults, hazards, or non-compliant items are found, we will also provide a comprehensive quote for...
Do you offer warranties?
Last Updated: November 27, 2025Yes. We provide full warranties on all work completed.All smoke alarms installed come with a 12-month product warranty, covering any faults or failures during normal use. All electrical wiring and gas fitting work is protected by our workmanship guarantee, ensuring it is completed to industry standards, compliant with Australian regulations, and free from defects. If...
What payment methods do you accept?
Last Updated: November 27, 2025We offer a variety of convenient and secure payment options to suit the needs of all our clients. Payments can be made via EFT transfers, which provide a quick and reliable way to settle invoices directly from your bank account. For those who prefer card payments, our secure online booking system accepts credit card payments...