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Privacy Policy

Privacy Policy — Rental Safety Inspections

Effective Date: 25/06/2025

This Privacy Policy explains how Rental Safety Inspections (ABN 50 688 246 504) trading as Rental Safety Inspections (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity details: name, phone number, email address, postal address.
  • Property information: rental property address, landlord/tenant/agent details required to carry out inspections.
  • Payment details: invoices, billing details, and payment records.
  • Communications: correspondence with us via email, phone, or our website.
  • Technical information: browser type, IP address, and website usage statistics (through cookies or analytics tools).

We will only collect personal information that is reasonably necessary for our functions and services.

  1. How We Collect Information

We may collect personal information directly from you when you:

  • Book an inspection via our website, email, or phone.
  • Provide property access details.
  • Communicate with us regarding services.
  • Make a payment.

We may also collect information from:

  • Property managers or real estate agents acting on your behalf.
  • Publicly available sources, where relevant to our services.
  1. Why We Collect Your Information

We use personal information for purposes including:

  • Scheduling and completing rental safety inspections (electrical, gas, smoke alarms).
  • Preparing compliance reports and certificates.
  • Sending reminders about inspection dates or safety requirements.
  • Processing payments and issuing invoices.
  • Meeting our legal and regulatory obligations (e.g., under Victorian rental compliance laws).
  • Improving our services, website, and customer support.
  1. Disclosure of Personal Information

We may disclose personal information to:

  • Licensed contractors (electricians, gas fitters, inspectors) who perform inspections.
  • Property managers, landlords, or tenants where necessary for compliance.
  • Service providers such as IT, cloud hosting, and payment processors.
  • Regulators or government authorities if required by law.

We do not sell or rent your personal information to third parties.

  1. Cross-Border Data Disclosure

We primarily store information in Australia. Some third-party service providers (such as cloud or IT providers) may store or process data overseas. Where this occurs, we take reasonable steps to ensure those providers comply with the APPs or similar standards.

  1. Data Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access, including:

  • Secure electronic storage with encryption.
  • Limited staff access to sensitive data.
  • Regular monitoring of systems.

However, no method of transmission or storage is 100% secure. You provide personal information at your own risk.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services.
  • Meet compliance and record-keeping obligations.
  • Resolve disputes or enforce agreements.

When no longer required, personal information is securely destroyed or de-identified.

  1. Access and Correction

You may request access to the personal information we hold about you, or request that it be corrected if inaccurate. Requests can be made using the contact details below.

  1. Complaints

If you believe we have breached the Australian Privacy Principles, you can:

  1. Contact us directly to resolve the issue.
  2. If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
  1. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with the revised Effective Date.

  1. Contact Us

For questions, access requests, or privacy complaints, please contact:

Rental Safety Inspections
ABN: 50 688 246 504
Address: Suite 1 Level 2, 420 Burwood Highway, Wantirna South, VIC 3152
Phone: 1300 793 217
Email: support@rentalsafetyinspections.com.au