Privacy Policy for Rental Safety Inspections
Effective Date: 10 June 2025
Rental Safety Inspections (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, hold, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website, engaging our services, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of that information as set out in this policy.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our services to you. The types of personal information we may collect include:
- Contact Information: Your name, address, email address, and phone number.
- Property Details: The address of the property requiring inspection and information regarding access arrangements.
- Client and Tenant Information: Names and contact details of property owners, real estate agents, tenants, or property managers to coordinate and schedule inspections.
- Payment Information: Credit card or bank account details for processing payments. Please note, that payment processing is handled by secure third-party vendors, and we do not store full credit card numbers.
- Communications: Records of our communications with you, including emails, phone call records, and messages sent through our website.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Fill out a booking or contact form on our website.
- Request a quote or book an inspection via phone or email.
- Provide information to us during the course of our service delivery.
We may also collect personal information from third parties, such as a real estate agent, property manager, or landlord who has engaged our services on your behalf or on behalf of the property you occupy.
3. Why We Collect, Hold, and Use Personal Information
We collect, hold, and use your personal information for the following purposes:
- To provide you with our safety inspection services.
- To schedule and coordinate property access with you or relevant parties (e.g., tenants, agents).
- To process payments for our services.
- To communicate with you about your booking, our services, and inspection reports.
- To respond to your enquiries and provide customer support.
- For our internal administrative and record-keeping purposes.
- To comply with our legal and regulatory obligations.
We do not use your personal information for direct marketing purposes unless we have your consent.
4. Who We Disclose Personal Information To
We will only disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose if it is related and you would reasonably expect us to do so.
We may disclose your personal information to:
- Our employees and authorised contractors for the purpose of conducting the inspection.
- Property managers, real estate agents, or landlords who have engaged our services for the property.
- Tenants or property occupants to the extent necessary to confirm the appointment time.
- Our professional advisors, such as accountants, lawyers, and insurers.
- Third-party service providers who assist us in operating our business, such as payment processors and IT service providers.
- Government or regulatory bodies as required by law (e.g., in relation to compliance reporting for gas or electrical safety).
We will not sell or trade your personal information to third parties.
5. Data Security and Storage
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Your information may be held in physical files and on secure electronic databases. We implement security measures including password protection for electronic files, securing physical records, and training our staff on their privacy obligations.
When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
6. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request its correction.
To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe. We may require you to verify your identity before we provide you with access to your information. A fee may be charged for providing access, but we will not charge a fee for lodging a request.
In some circumstances, we may refuse access to your personal information if the law permits or requires us to do so.
7. Cookies and Website Analytics
Our website may use ‘cookies’ to enhance your experience. Cookies are small files that a website can store on your computer to identify you on future visits. You can set your browser to notify you when you receive a cookie or to refuse to accept cookies. Our website may also use analytics services to help us understand website traffic and usage.
8. Making a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. Please provide us with the full details of your complaint.
We will investigate your complaint and endeavour to provide a written response within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Rental Safety Inspections Email: info@rentalsafetyinspections.com.au Phone: 1300 793 217 Address: PO Box 63B, Chirnside Park