Terms & Conditions

1. ABOUT THESE TERMS

These Terms and Conditions apply to services provided by Rental Safety Inspections Pty Ltd, ABN 50 688 246 504 (RSI, we, us or our).

You means the property owner. Your agent means the managing agent authorised to arrange services for the property on your behalf.

These terms apply to bookings made online, by telephone, through our real estate portal or directly with RSI. The services booked and any separately approved repair quotation form part of the agreement. An agent providing instructions or repair approval confirms that they are authorised to do so on the owner's behalf.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

2. SERVICES AND INSPECTION FEES

RSI provides the inspection services selected in your confirmed booking.

All base prices below exclude GST. The total including GST is also shown.

Any different price expressly agreed with RSI will be recorded in your booking or quotation. Changes to the agreed work or price require approval before the additional work proceeds.

The combined gas, electrical and smoke alarm bundle includes smoke alarm battery changes and minor electrical repairs such as switchboard labelling and fire proofing. Replacement alarm units and other chargeable repairs require the authorisation described below.

An inspection booking alone does not authorise chargeable repair work.

3. PAYMENT AND REPORT RELEASE

Landlord customers must prepay for their inspection. Real estate clients are invoiced on 30-day payment terms from the invoice date.

Online customers who accept optional repair pre-authorisation authorise RSI to charge their saved credit card for eligible completed repairs within that authorisation. Charges are calculated using the applicable repair prices plus GST.

Real estate clients may authorise repairs through the real estate portal. Completed authorised repairs are invoiced on their 30-day terms.

For telephone customers, the inspection report is released after payment for completed pre-authorised repairs has been received.

Unsafe conditions are notified immediately. Notification of an unsafe condition is not delayed pending payment or release of the written report.

There is no charge simply for providing repair authorisation. If no repairs are completed, no repair charge applies. The booked inspection fee still applies.

4. OPTIONAL PRE-AUTHORISED ON-SITE REPAIRS

You or your authorised agent may choose to pre-authorise eligible replacements identified during the inspection.

The eligible replacements and prices per individual unit are:

These prices apply to eligible replacements completed under this pre-authorisation arrangement. Separately quoted work is charged at its separately approved price.

A maximum of five individual repair units is authorised. This is a combined limit across the eligible repair types, not five units of each type. Smoke alarm replacements are prioritised.

Only completed repairs are charged. The charge is the sum of the applicable prices for the completed units, plus GST. Any required Certificate of Electrical Safety for these pre-authorised repairs is included in the listed repair prices.

Pre-authorisation applies only within the eligible replacement scope. It does not authorise additional wiring repairs, additional faults or other work outside that scope, even if that work is needed to complete the replacement.

5. WHEN AN APPROVED REPAIR CANNOT BE COMPLETED

If an approved replacement cannot be completed safely within its authorised scope, RSI will:

• stop the affected repair;
• record the reason and unresolved defect in the inspection report;
• notify you or your managing agent; and
• quote the additional work separately for approval.

The inspection report will continue to be prepared. The affected item will remain recorded as unresolved; it will not be represented as repaired or compliant.

For example, approval to replace a light switch does not authorise repairs to damaged wiring discovered behind it. Similarly, if old or damaged cabling prevents safe replacement of a smoke alarm, RSI will not replace the alarm under the original pre-authorisation. The cabling issue will be recorded and the additional work quoted separately.

RSI has no authority under the original pre-authorisation to extend the work beyond its approved scope or five-unit limit. Additional work requires separate approval.

Fresh approval may be accommodated while the technician is on site, subject to the same safety and authorisation requirements. It does not guarantee completion during that visit.

No charge is made for an uncompleted pre-authorised repair or an unsuccessful attempt to complete it. The inspection fee remains payable, together with any other authorised repairs actually completed.

6. UNSAFE CONDITIONS

If a technician identifies an unsafe condition, RSI will isolate the affected issue and notify you or your managing agent immediately. The issue and action taken will be recorded in the report.

Isolation of an unsafe item does not itself authorise additional repair work. Repairs remain subject to the approved scope or separate approval.

7. REPORTS AND WORK BY OTHER CONTRACTORS

Your report records RSI's inspection findings, completed work and unresolved defects. A report identifying a defect is not confirmation that the defect has been repaired.

If you appoint another contractor to undertake repairs, that contractor is responsible for providing the relevant repair information, test results, certificates and other documents for their work.

RSI does not provide a return inspection to verify or certify repairs completed by another contractor. The other contractor's documentation does not automatically amend RSI's original report.

This policy does not limit RSI's responsibility for its own services or any remedy you are entitled to under Australian Consumer Law.

8. FREE INVESTIGATION OF BEEPING SMOKE ALARMS WITHIN THREE MONTHS

If a smoke alarm starts beeping within three months after RSI's smoke alarm inspection, RSI will return and investigate without a call-out charge.

If the alarm is faulty and requires replacement, the applicable pre-authorised replacement price applies unless the replacement is covered by an RSI warranty or your rights under Australian Consumer Law.

If you previously accepted RSI's pre-authorisation terms, that authority also applies to eligible chargeable replacement work at this follow-up, within the original scope and five-unit limit. The five-unit allowance is shared between the inspection and its related follow-up work. RSI does not require repeat approval merely because it is returning to investigate.

If you have not accepted pre-authorisation, RSI must obtain approval before undertaking chargeable replacement work. Any work beyond the existing authorisation also requires separate approval.

The free investigation call-out does not authorise charging for a repair that has not been completed.

9. THREE-YEAR SMOKE ALARM WARRANTY

Smoke alarms installed by RSI have a three-year smoke alarm warranty starting on the installation date.

For an accepted claim under this warranty, RSI covers attendance, replacement alarm materials and the labour required to carry out the warranty replacement without charge.

The three-month investigation policy in section 8 does not shorten this warranty. A covered warranty replacement is not charged at the pre-authorised repair rate.

10. TEN-YEAR INSTALLATION WORKMANSHIP WARRANTY

All RSI installation work carries a ten-year labour warranty against defective RSI workmanship, starting on the installation date.

RSI will correct covered defective workmanship without charging for the covered rectification labour.

This warranty concerns the quality of RSI's installation work. It does not extend the three-year smoke alarm product warranty to ten years or promise free replacement of products that fail for reasons unrelated to RSI's workmanship. Your Australian Consumer Law rights continue to apply.

11. MAKING A WARRANTY CLAIM

Contact RSI using the details in section 15. Provide the property address, details of the installation or inspection, and a description of the fault. Include your invoice or job reference if available so we can identify the relevant work and arrange assessment.

RSI bears the cost of its attendance and the work covered by an accepted warranty claim, as described in sections 9 and 10. If you incur other expenses in making a claim, provide details and any receipts when contacting us. Reimbursement of those expenses will be assessed in accordance with your applicable legal rights.

These warranties are additional to your statutory rights. A warranty period ending does not necessarily end your rights under Australian Consumer Law.

12. CANCELLATIONS — CUSTOMER-SELECTED ONLINE TIMESLOTS

This cancellation policy applies only where a landlord books online and selects their own specific appointment timeslot. It does not apply to real estate agency bookings or appointments whose date and time RSI arranges.

You must give at least 24 hours' notice of cancellation. If the 24-hour deadline falls on a Saturday or Sunday, notice must instead reach RSI by close of business on the preceding Friday, at 5:00 pm Victorian local time. For example, cancellation of a Monday appointment must reach RSI by Friday at 5:00 pm. A Saturday or Sunday cancellation is too late for that Monday appointment.

Contact RSI by telephone or email using the details in section 15 to cancel.

If you cancel by the applicable deadline, your prepaid inspection fee will be refunded in full.

If you cancel after the applicable deadline, RSI will deduct $89 excluding GST ($97.90 including GST) for each technician booked to attend and refund the remaining prepaid balance. For two booked technicians, the deduction is $178 excluding GST ($195.80 including GST).

Any cancellation charge is subject to Australian Consumer Law and must not exceed the amount lawfully recoverable. This policy does not remove a statutory right to cancel or obtain a refund.

13. RESPONSIBILITY AND CONSUMER RIGHTS

RSI will perform its services with due care and skill and remains responsible for damage caused by its negligence.

Testing may reveal an existing fault in an RCD, safety switch, smoke alarm or other equipment. A failure during testing is not automatically treated as proof that RSI caused the fault, nor does it automatically remove RSI's responsibility. The circumstances and applicable consumer rights determine responsibility.

Chargeable repairs require approval under these terms. Repairs or remedies covered by a warranty or required under Australian Consumer Law are not charged as ordinary pre-authorised repairs.

Where you are legally entitled to a refund, repair, replacement, repeat service or compensation, that entitlement is not dependent solely on RSI's discretion. No provision about report release, third-party work or cancellation overrides those rights.

14. AUSTRALIAN CONSUMER LAW GUARANTEES

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

15. CONTACT DETAILS AND GOVERNING LAW

These terms are governed by the laws of the state or territory where the property is located and applicable Australian law.