Help and Support
Solutions to common issues and technical problems.
- Billing, Policies & Support
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Info Sheet
- Switchboard Access and Obstructions: Why Clear Access Matters
- Electrical Appliance Mechanical Damage: What to Look For
- Main Earthing System: What Is Checked During an Electrical Safety Inspection?
- Main Earth and Neutral Link (MEN Link): Why It Matters
- Main Earth Labelling: Why Correct Identification Matters
- What Is an IP Rating Failure and Why Does It Matter?
- What Happens When an Insulation Resistance Test Fails?
- Understanding Insulation Resistance Testing
- Why Every Sub-Board Needs a Clearly Identified Main Isolator
- Why Your Main Switch Must Be Clearly Identified
- Main Switch and Main Isolator Labelling: What Victorian Landlords Need to Know
- Appliance Earthing: What Victorian Landlords Need to Know
- Duo Valve Requirements for Mains Pressure Storage Hot Water Systems
- Downward-Facing Gas Hose Connections on Freestanding Ovens
- Gas Pipe Clipped to a Fence: What Victorian Landlords Need to Know
- LED Light Fittings: Safety, Replacement and Benefits
- Gas Appliance Approval Markings: What Victorian Landlords Need to Know
- Australian Gas Approval & Certification
- Gas Appliances Installed Under a Floor
- 2023 Safety Switch (RCD) Requirements for Victorian Rental Properties
- Gas Appliances in Outdoor Areas – Installation Requirements
- Appliance Isolation Valves
- Gas Appliances Installed in Roof Spaces – Access Requirements
- Acceptable Methods for Protecting Combustible Surfaces
- Hose Assemblies – Prohibited Installation Methods
- Clearance Requirements for Domestic Gas Cooking Appliances
- Heater Energy Efficiency Minimum Standards
- Interconnected Smoke Alarms
- High-Level Gas Connections for Freestanding Cooking Appliances
- Servicing Gas Appliances on Rooftops
- Switches and Power Points in Wet Areas
- Fire Sealing Around Electrical Switchboards
- Gas Appliances Installed in a Garage
- Info Sheet: Flue Terminal Locations & Clearances
- Info Sheet: Gas Regulator Accessibility: Essential Insights for Rental Compliance